Thank you for shopping at GOFREE Optical Services. If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions.The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement)
- Service refers to the Website.
- Website refers to GOFREE Optical Services, accessible from fogfree.in
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
Your Order Cancellation Rights
You are entitled to cancel Your Order till it is dispatched from our premises. After the product is dispatched you cannot cancel your order. In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision:
By email: gofreesolutions@gmail.com with precise subject line
We will reimburse You no later than 14 days from the day on which We receive the intimation of cancellations of Order. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Returning Goods
The Goods cannot be returned once delivered to you. The product return request will be entertained only if there is damage to the product, provided you inform us within 24 hours along with the photos of the product.. You need to send us an email on “gofreesolutions@gmail.com” with complete details within 24 hours.